INTEGRATED REPORT 2016

Highlights

R$12.5 billion Transaction volume via digital channels in 2016. The amount is significantly higher than the 2008 figure of R$3.6 billion.

The HSBC integration resulted in the migration of 5.4 million clients, of which 2.9 million had used digital channels by December 2016.
The Corporate Sustainability Policy is aimed at guaranteeing the future of our operations and businesses by promoting social and environmental responsibility.

used capitals

FINANCIAL
SOCIAL
HUMAN
INTELLECTUAL
MANUFACTURED
NATURAL

stakeholders

CL
CLIENTS
PI
INTERNAL PUBLIC
AI
SHAREHOLDERS AND INVESTORS
F
SUPPLIERS
G
GOVERNMENT (REGULATORY AUTHORITIES)
CO
COMMUNITY/SOCIETY/THIRD SECTOR