For the second year in a row, the TIM Sustainability Report is using the Global Reporting Initiative (GRI) model. By adopting an international reference like the GRI when reporting our economic, social and environmental activities, it is our intention to provide consistent, transparent and complete information to our stakeholders as a whole. Our intention is for this information to increasingly strengthen dialogue channels with these stakeholders, which we have grouped into eight categories: customers, suppliers, competitors, civil society organizations, the environment, the community, our internal public and our shareholders.
The document covers the period from January to December 2009 and refers to the activities of TIM Participações S.A. and its subsidiary, TIM Celular S.A. However, data in this report does not encompass the data for the new subsidiary, Intelig, with the exception of the Value-Added Statement and the amounts for Net and Operating Revenues (iBase table) which include Intelig’s results for the month of December in the calculation. Next year the report will include allIntelig data.
The previous Sustainability Report for 2008 attained the G3: B GRI – Checked level, that is, it presented B level reporting of the G3 GRI indicators and was verified by GRI itself.
The data disclosed herein was collected on a quarterly basis by different Company’s areas involving 17 different data nuclei and 47 people. By so doing we were seeking a process of continuous improvement in the quality of the information and a wider degree of involvement in these topics within the Company’s different departments.
The Sustainability Report is being published as a separate document comprising the TIM Annual Report as a whole. With the aim of making reading easier while integrating the information between the two documents, there are several clearly indicated points in this Sustainability Report which refer to data published in the Annual Report.
This Report was assured a limited review by Ernst & Young, an independent institution which took into account the directives determined by GRI G3 in its analysis of 27 indicators.
Questions regarding the content of this document should be forwarded to Fernanda Rodrigues de Macedo at the Sustainability Department.
fmacedo@timbrasil.com.br/Cell phone: 55 21 8113-6050 Telephone: 55 21 4009-3302
On account of the Materiality Survey used in the 2008 report having been carried out between the end of 2008 and early 2009, its data also served as a reference for this Report.
The survey conducted by BSD was a structured process for mapping and consulting the stakeholders considered strategic by the organization, and was made up of several activities: choosing the stakeholders, open telephone interviews with them, drafting of a list of material matters and matters to be included in the questionnaire, distance application of the materiality questionnaire (via e-mail), consolidation of the results and preparation of the materiality matrix. These activities complied with the directives and principles of GRI G3, so as to construct the materiality matrix for defining the relevant matters to be reported.
Twenty-two open interviews were held with officers, managers and employees representing 19 company areas; and 21 interviews were held with representatives of external stakeholder groups. Interviewees were able to expose different positive and negative views and opinions about TIM, providing elements for identifying the significant topics and subject matters. These themes were listed in the questionnaire sent to participants, so that they could classify them according to their relevance – Very High, High, Medium and Low – in order to construct a materiality matrix, that is, rank the themes identified in order, taking into account both the priorities set by the Company management regarding relevant matters to the sustainability of the business, and the perception of the external stakeholders consulted on these same themes.
The materiality matrix is composed of two axes: the Company’s perspective and the perspective of the stakeholders, including the internal public (not involved in management), customers, suppliers and distributors. Thus, when applying the questionnaire for classifying the topics, the internal public was divided into two groups – the representatives of the management and the Sustainability Area, with nine participants, and the other employees with 14 participants, whose opinions were taken into account together with those of the other stakeholders. In regard to the external public, the questionnaire was applied to the same group of 21 stakeholders that participated in the open interviews. As a result of this process, 11 key themes were identified, the so-called principal subjects. (see the table below)
In this report we have sought to present the positions and the treatment given by the Company to each topic indicated, in the sections on Economic, Social and Environmental Performance. However, it is our understanding that taking advantage of the materiality matrix goes much further and serves as a guide for us to enhance our performance and relationship with the different publics from the sustainability perspective.
Materiality Matrix:
top
The document covers the period from January to December 2009 and refers to the activities of TIM Participações S.A. and its subsidiary, TIM Celular S.A. However, data in this report does not encompass the data for the new subsidiary, Intelig, with the exception of the Value-Added Statement and the amounts for Net and Operating Revenues (iBase table) which include Intelig’s results for the month of December in the calculation. Next year the report will include all
The previous Sustainability Report for 2008 attained the G3: B GRI – Checked level, that is, it presented B level reporting of the G3 GRI indicators and was verified by GRI itself.
The data disclosed herein was collected on a quarterly basis by different Company’s areas involving 17 different data nuclei and 47 people. By so doing we were seeking a process of continuous improvement in the quality of the information and a wider degree of involvement in these topics within the Company’s different departments.
The Sustainability Report is being published as a separate document comprising the TIM Annual Report as a whole. With the aim of making reading easier while integrating the information between the two documents, there are several clearly indicated points in this Sustainability Report which refer to data published in the Annual Report.
This Report was assured a limited review by Ernst & Young, an independent institution which took into account the directives determined by GRI G3 in its analysis of 27 indicators.
Questions regarding the content of this document should be forwarded to Fernanda Rodrigues de Macedo at the Sustainability Department.
fmacedo@timbrasil.com.br/Cell phone: 55 21 8113-6050 Telephone: 55 21 4009-3302
On account of the Materiality Survey used in the 2008 report having been carried out between the end of 2008 and early 2009, its data also served as a reference for this Report.
The survey conducted by BSD was a structured process for mapping and consulting the stakeholders considered strategic by the organization, and was made up of several activities: choosing the stakeholders, open telephone interviews with them, drafting of a list of material matters and matters to be included in the questionnaire, distance application of the materiality questionnaire (via e-mail), consolidation of the results and preparation of the materiality matrix. These activities complied with the directives and principles of GRI G3, so as to construct the materiality matrix for defining the relevant matters to be reported.
Twenty-two open interviews were held with officers, managers and employees representing 19 company areas; and 21 interviews were held with representatives of external stakeholder groups. Interviewees were able to expose different positive and negative views and opinions about TIM, providing elements for identifying the significant topics and subject matters. These themes were listed in the questionnaire sent to participants, so that they could classify them according to their relevance – Very High, High, Medium and Low – in order to construct a materiality matrix, that is, rank the themes identified in order, taking into account both the priorities set by the Company management regarding relevant matters to the sustainability of the business, and the perception of the external stakeholders consulted on these same themes.
The materiality matrix is composed of two axes: the Company’s perspective and the perspective of the stakeholders, including the internal public (not involved in management), customers, suppliers and distributors. Thus, when applying the questionnaire for classifying the topics, the internal public was divided into two groups – the representatives of the management and the Sustainability Area, with nine participants, and the other employees with 14 participants, whose opinions were taken into account together with those of the other stakeholders. In regard to the external public, the questionnaire was applied to the same group of 21 stakeholders that participated in the open interviews. As a result of this process, 11 key themes were identified, the so-called principal subjects. (see the table below)
In this report we have sought to present the positions and the treatment given by the Company to each topic indicated, in the sections on Economic, Social and Environmental Performance. However, it is our understanding that taking advantage of the materiality matrix goes much further and serves as a guide for us to enhance our performance and relationship with the different publics from the sustainability perspective.
Materiality Matrix:
top