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01. Introduction
- Materiality Matrix
- Stakeholder Engagement
- Message from the CEO
- 2014 Highlights
- Key Indicators
02. Profile
- Operating Segments
- Mission, Vision of the future, Values
- Map of Units
- Product portfolio
03. Ethics
- Business Strategy
- Management Practices
04. Transparency
- Corporate Governance
- Capital Markets
- Investor Relations
- Risk Management
05. Agility
- Commercial Strategy
- Sales Team
- Strength of the Brand
- Strength of the Customer
06. Commitment to results
- Overall and Market Scenario
- Operating Performance
- Economic and Financial Performance
- Investments
- Outlook
- Value Added
07. Valuing employees
- Internal Stakeholders
- Compensation and Benefits
- Training and Talent Development
- Health, Safety and Quality of Life
08. Focus on the customer
- Customer and Consumer Relations
- Consumer Health and Safety
09. Respect for the environment
- Environmental Management At Plants
- Preservation and Management of Biodiversity Impacts
10. Excellence
- Relationship With Local Communities
- Intangible Assets
- Awards and Recognitions
Corporate information
GRI G4 Content index
Credits
Financial Statements
INDEX
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08
Focus on the customer
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