Ibase + NBCT 15

1 – Calculation Basis	2013 – R$ thousand				2012 – R$ thousand
Net Revenues (NR)				957,301				906,317
Operating Income (OI)				142,229				157,802
Gross Payroll (GPR)				200,928				192,855
Total Value Added (TVA)				531,730				528,619
2 – Internal Social Indicators	R$ thousand	% over GPR	% over NR	% over TVA	R$ thousand	% over GPR	% over NR	% over TVA
Meals	11,447	5.70	1.20	2.15	9,732	5.05	1.07	1.84
Compulsory social charges	36,710	18.27	3.83	6.90	33,578	17.41	3.70	6.35
Private pension	5,504	2.74	0.57	1.04	4,855	2.52	0.54	0.92
Health	14,912	7.42	1.56	2.80	15,482	8.03	1.71	2.93
Occupational health and safety	1,241	0.62	0.13	0.23	1,169	0.61	0.13	0.22
Education	344	0.17	0.04	0.06	143	0.07	0.02	0.03
Professional training and development	2,039	1.01	0.21	0.38	1,364	0.71	0.15	0.26
Daycare or daycare assistance	23	0.01	0.00	0.00	9	0.00	0.00	0.00
Profit-sharing	12,979	6.46	1.36	2.44	18,657	9.67	2.06	3.53
Transportation	2,695	1.34	0.28	0.51	2,515	1.30	0.28	0.48
Others	5,059	2.52	0.53	0.95	4,654	2.41	0.51	0.88
Total – Internal social indicators	92,953	46.26	9.71	17.48	92,158	46.48	9.86	17.50
3 – External Social Indicators	R$ thousand	% over OI	% over NR	% over TVA	R$ thousand	% over OI	% over NR	% over TVA
Education	59	0.03	0.01	0.01	364	0.19	0.04	0.07
Culture	946	0.47	0.10	0.18	849	0.44	0.09	0.16
Health and sanitation	129	0.06	0.01	0.02	73	0.04	0.01	0.01
Sports	928	0.46	0.10	0.17	1,000	0.52	0.11	0.19
Fight against hunger and food security	340	0.17	0.04	0.06	235	0.12	0.03	0.04
Others	1,085	0.54	0.11	0.20	1,212	0.63	0.13	0.23
Total contributions to society	3,487	1.74	0.36	0.66	3,732	1.35	0.29	0.51
Taxes (excluding social charges)	173,547	86.37	18.13	32.64	172,130	89.25	18.99	32.56
Total – External social indicators	177,034	88.11	18.49	33.29	175,862	99.19	21.05	37.36
4 – Environmental Indicators	R$ thousand	% over OI	% over NR	% over TVA	R$ thousand	% over OI	% over NR	% over TVA
4.1 – Investments related to the production/operation of the company
Technological and industrial development program	1,235	0.61	0.13	0.23	1,252	0.65	0.14	0.24
Energy conservation	28	-	-	0.01	-	-	-	-
Environmental education	119	0.06	0.01	0.02	124	0.06	0.01	0.02
Others	5,247	2.61	0.55	0.99	4,382	2.27	0.48	0.83
Total investment related to the operation/production of the company	6,629	3.30	0.69	1.25	5,758	2.99	0.64	1.09
4.2 – Investment in external programs and/or projects
Environmental education projects in communities	63	0.03	0.01	0.01	125	0.07	0.01	0.02
Preservation and/or revitalization of degraded environments	297	0.15	0.03	0.06	314	0.16	0.03	0.06
Others	141	0.07	0.01	0.03	64	0.03	0.01	0.01
Total investments in external programs and/or projects	501	0.25	0.05	0.09	503	0.26	0.06	0.10
Total environmental investment (4.1 + 4.2)	7,130	3.55	0.74	1.34	6,261	3.25	0.69	1.18
Distribution of Environmental Investment	R$ thousand		% over total		R$ thousand		% over total
Total investment in environmental prevention activities (a)		2,995		42.01		2,630		42.01
Total investment in environmental maintenance activities (b)		4,135		57.99		3,631		57.99
Total investment in environmental compensation activities (c)		-				-
Number of environmental, administrative and legal claims filed against the company		-				-
Total fines and indemnifications judicially or administratively determined for environmental matters		-				-
With regard to the establishment of annual goals for the minimizing of residues, the general consumption in production/operations to increase efficiency in the use of natural resources, the company:	( ) does not have goals ( ) fulfilled 51 to 75% ( ) fulfilled 0 to 50% (x) fulfilled 76 to 100%				( ) does not have goals ( ) fulfilled 51 to 75% ( ) fulfilled 0 to 50% ( ) fulfilled 76 to 100%
5 – Workforce Indicators	2013				2012
Number of employees at the end of the period				2,436				2,446
Number of new hires in the period				562				643
Number of dismissals in the period				572				684
Number of outsourced employees				894				629
Number of interns				50				55
Number of employees over 45				765				609
Number of employees by age group:
Under 18				387				526
From 18 to 35				461				471
From 36 to 45				823				778
From 46 to 60				549				492
Over 60				216				179
Number of employees by education level:
Illiterate				5				25
Elementary education				228				274
High school education				1,551				1,587
Higher education				459				482
Postgraduate				189				98
Master’s degree				4				4
Number of women working at the company				311				316
Percentage of management positions held by women				7.46				15.32
Number of men working at the company				2,125				2,154
Percentage of management positions held by men				92.54				84.69
Number of blacks working at the company				207				94
Percentage of management positions held by blacks				0				3.13
Number of handicapped or special-needs employees				77				77
Gross remuneration by employment category:
Employees				5,773				5,289
Managers				384				328
6 – Relevant Corporate Citizenship Information	2013				2012
Ratio of highest to lowest salary at the company				60				139
Total on-the-job accidents				52				39
The social and environmental projects implemented by the company were decided upon by:	( ) directors (X) directors and management ( ) all staff				( ) directors (X) directors and management ( ) all staff
The risk and security standards in the workplace were decided upon by:	( ) directors and management ( ) all staff (X) all staff + CIPA				( ) directors and management ( ) all staff (X) all staff + CIPA
With regard to labor unions, right for collective bargaining and internal representation of workers, the company:	( ) does not get involved ( ) follows ILO rules (X) encourages and follows ILO				( ) does not get involved ( ) follows ILO rules (X) encourages and follows ILO
Private pension arrangements contemplate:	( ) directors ( ) directors and management (X) all staff				( ) directors ( ) encourages and follows ILO (X) all staff
Profit-sharing contemplates:	( ) directors ( ) directors and management (X) all staff				( ) directors ( ) directors and management (X) all staff
Regarding the selection of suppliers, the same ethical and social and environmental responsibility standards adopted by the company:	( ) are not considered (X) are suggested ( ) are required				( ) are not considered (X) are suggested ( ) are required
Regarding the participation of employees in volunteer activities, the company:	( ) does not get involved (X) supports ( ) organizes and encourages				( ) does not get involved (X) supports ( ) organizes and encourages
Total number of consumer complaints and criticism:	( ) To the company ( ) To Procon ( ) To the Courts				( ) To the company ( ) To Procon ( ) To the Courts
Percentage of the complaints and criticism responded to or resolved:	( ) To the company ( ) To Procon ( ) To the Courts				( ) To the company ( ) To Procon ( ) To the Courts
Number of fines and indemnities to clients, as determined by consumer protection and defense agencies or by court order:	( ) By Procon ( ) By the Courts				( ) By Procon ( ) By the Courts
Actions taken by the Company to eliminate or minimize the causes of the complaints:
Number of labor suits filed:
Brought against the Company
Found to have grounds
Found to be without grounds
Total amount of indemnifications and fines paid by court order:
Total value added to be distributed (R$ thousand):				531,730				528,619
Distribution of Value Added:	R$ thousand		% over total		R$ thousand		% over total
Personnel		184,431		34.69		175,636		38.01
Taxes, fees and contributions		173,547		32.64		172,130		37.25
Remuneration of loan capital		71,498		13.45		67,849		14.68
Remuneration of equity capital		102,254		19.23		113,004		24.45
7 – Other Information
The information on Total number of complaints and criticisms made by consumers, total % of complaints and criticisms answered or solved, Amount of fines and indemnifications to clients, determined by consumer protection and defense entities or by a Court, Actions undertaken by the entity to solve or minimize the causes of complaints and Total value of indemnifications and fines paid by Court determination are not available.