INTEGRATED REPORT 2016 BRADESCO

General Standard Disclosures

GRI G4-6 | Countries where the main operations are located or ones that are more relevant to the sustainability aspects of the report

Our activities are concentrated mainly in Brazil. In the 14 overseas locations we provide a broad range of products and services via the Banco Bradesco units in New York and Grand Cayman, Bradesco Securities in London, Hong Kong and New York, Banco Bradesco Europa in Luxemburg and London, Banco Bradesco Argentina in Buenos Aires and Bradescard in Mexico. Source: 4Q16 Economic and financial analysis report, pages 7 and 89.

GRI G4-10 | Employee profile

GRI G4-11 | Percentage of employees covered by collective bargaining agreements

All our employees have freedom of association and are covered by collective work agreements. In addition to ensuring the right to association, unionization and collective bargaining, we accept recognize employee suggestions to improve internal processes.

GRI G4-16 | Participation in domestic/international associations and advocacy organizations

We are representatives of the FEBRABAN (Federação Brasileira de Bancos) Compliance Commission.

Contributions Business Associations/Main Contributions 2016

FEBRABAN (Federação Brasileira de Bancos), FENASAÚDE (Federação Nacional de Saúde Suplemente), ABECS (Associação Brasileira das Empresas de Cartões de Crédito e Serviços), ABECIP (Associação Brasileira de Entidades de Crédito Imobiliário) and FENSEG (Federação Nacional de Seguros Gerais), a total value of R$20,957,390.18.

Total Contributions

Trade Associations, Chambers of Commerce, Embassies, Electoral¹ campaigns and others:

1. See GRI G4-DMA Public Policies.
2. Total value: includes the 5 main reported and other contributions.

MATERIAL ASPECTS IDENTIFIED AND BOUNDARIES

GRI G4-17 | Entities included in the financial statements and entities not covered by the report

Our consolidated financial statements encompass Banco Bradesco, its branches overseas and subsidiaries in Brazil and abroad, specific purpose entities and the investment funds in which the Organization's companies are the main beneficiaries or assume the main obligations, as established in CPC Technical Ruling 36 (R3), under the item "Control". Source: 4Q16 economic and financial analysis report. Explanatory note 2 of the Consolidated Financial Statements, page 112.

GRI G4-18 | Process for defining the report content

The stakeholders who in some way are related to or may be impacted by the Organization's activities are also identified throughout the report by the letters below:

GRI G4-19 | Material aspects identified in the process of defining the report content | G4-20 | Boundary of material aspect inside the organization | G4-21 | Boundary of material aspect outside the organization

1. Environment, Society and Product.
2. Product.

GRI G4-22 | Restatement of information supplied in previous reports

We undertook the integration of the HSBC Brasil operations. Therefore, alterations compared with the previous years, such as base year data and measurement methods, accompany the updated information in the respective chapters or specific tables.

GRI G4-23 | Significant alterations in the scope or boundaries of material aspects compared with previous reports

There were none.

STAKEHOLDER ENGAGEMENT

GRI G4-24 | List of stakeholder groups engaged by the organization

We have six priority stakeholder groups: clients, internal public, shareholders and investors, suppliers, government (regulatory agencies) and community/society/third sector.

GRI G4-25 | Basis for identification and selection of stakeholders for engagement

We defined our priority stakeholder groups in accordance with whether they exercise influence on or are influenced by our businesses and activities.

GRI G4-26 | Approach to and frequency of stakeholder engagement

Stakeholder engagement occurs in different ways, as described in the Stakeholder Engagement Standard:

• Consultation: any means of consulting stakeholders with the purpose of understanding their viewpoint and their demands in relation to the Organization's performance.
• Dialogue: this enables the exchange of information, meeting and responding to each demand received.
• Collaboration: this involves the provision of some support or the development of an activity or project of common interest. Collaboration involves sharing responsibilities.
• Empowerment: initiatives in which the stakeholder is responsible for part of the decision making process and is present in a systemic manner.

Engagement initiatives are conducted by diverse departments and related companies. On an institutional level, work is underway on improving the stakeholder engagement process, enabling management, governance and the use of indicators.

The relevant topics for reporting purposes were reviewed.

GRI G4-27 | Main topics and concerns raised during engagement, by stakeholder group

On an institutional level, we continue to work on global indicators related to internal stakeholder engagement initiatives.

For the report, see Prioritized Topics.

REPORT PROFILE

GRI G4-28 | Reporting period

Our Integrated Report covers the period from January 1^st to December 31^st, 2016.

GRI G4-29 | Date of most recent report

March 14^th, 2016.

GRI G4-30 | Reporting cycle

Annual.

GRI G4-32 | "In accordance" option (core or comprehensive) chosen by the organization

The "in accordance" option is Core. External verification, page 176 of the 2016 Integrated Report.

SPECIFIC STANDARD DISCLOSURES

GRI G4-DMA INDIRECT ECONOMIC IMPACTS

We are committed to contributing towards ensuring public access to the financial system and to credit, promoting the concept of civic awareness and driving local development. With at least one branch, service post or banking correspondent in each Brazilian municipality, we offer products and services, as well as guidance on finance-related concepts, such as sustainable budgeting and handling money responsibly. We also have a partnership with the vessels Voyager III and Voyager V, each of which covers a 1,600 km route between the regions of Manaus and Tabatinga in the state of Amazonas. The trip takes 15 days (there and back), serving 11 municipalities and 50 communities and a population of 250,000, most of whom are indigenous peoples who previously had no access to financial services. Moreover, we maintain three other service points in communities served by the Fundação Amazonas Sustentável (FAS) programs.

Users also have access to digital channels which are improving continuously, with friendlier and simpler interfaces, and which have become essential tools. Furthermore, our clients who access their accounts via mobile telephone do not have to use their data package due to an agreement the bank has with the main telephony carriers in Brazil.

By means of Bradesco Auto/RE, we pursue our mission of protecting the assets of our policy holders with rapid, innovative and high quality products and services. As such, we produce a positive effect on diverse actors within the property insurance operation value chain, including professionals and small entrepreneurs in the risk inspection, claims regulation, emergency service and insurance brokerage sectors etc.

With Bradesco Saúde, we generate positive impacts on the productivity of client organizations by guaranteeing access to private healthcare on a national level and by offering health promotion and risk and disease prevention programs. Additionally, we indirectly generate employment in the supplier chain through the payment of claims in the supplementary healthcare value chain.

External factors

The financial system has an important role in the economy, and is a big GDP driving agent. The bank credit, by allowing the anticipation of consumption and of the investment, generates positive impacts on the added demand. It is important to mention that the financial institutions are big taxpayers of the Federal Revenue Service in the generation of taxes and contributions, thus collaborating with the current expenses of the government.

We understand that the operation of Banco Bradesco adds relevant external factors in the economy both directly and indirectly, but in this first measurement we shall assess only some direct impacts. We consider the financial margin as a direct impact on the economy. Besides, the salaries paid, the taxes collected, the expenses with suppliers and investments performed potentially increment the Consumption, the Investment and the Expenditures of the Government.

We also include in the measurement the granted volume of credit directly related to the Consumption and Investment (loan for acquisition of goods, vehicles and real estate and transfers of BNDES, among others), and we have adopted this volume as a reference for the impacts of the bank products in the Consumption and Investment. Evidently that other credit facilities could also be used to consume or invest and there are also the multiplying effects of the bank credit and of the resources paid in salaries and taxes, but these effects have not been considered in the analysis. That is why it can be said that this is an estimation of the minimum impact of the operation of Bradesco and of the credits granted for Consumption and Investment.

It is important to say that Banco Bradesco is the largest private employer of the financial sector in Brazil with 108,793 employees in 2016 and the second largest employer of the sector, thus representing approximately 15% of all the employees of the financial segment. That is to say, besides the potential impact on the GDP, the operation of Banco Bradesco also exerts an important impact on the workforce and in the generation of jobs.

Source: Banco Bradesco S.A.

GRI G4-EC9 | Proportion of spending on local suppliers in key operating units

a. Spending on local suppliers in 2016 (%). The amounts shown in the chart below do not present a significant variation in comparison with the previous year:

b. For us, the term "local" refers to Brazilian territory where most of our significant operational units as well as the majority (99.6%) of our suppliers are located.

c. We consider important operational units to be: the Administrative Centers and Branch Networks segregated by all the country's federative units.

GRI G4-DMA MATERIALS

We manage the materials we consume with a view to controlling and preventing waste, identifying demands and seasonal consumption factors. We also have an online materials management platform, Online Supplies, which controls the flow of materials requested by all company areas.

GRI G4-EN1 | Materials used by volume

• Plastic consumption (cards)
• Issuer Banco Bradesco Cartões S.A.
• PVC – volume: 27,913,380 units
• Recycled PET – volume: 47,500 units

gri G4-DMA ENERGY

We are committed to reducing electricity and water consumption in our departments, our associated companies and the branch network by means of the Eco-efficiency Steering Plan (2016-2018 cycle) and the Electricity and Water Management tool, adopted in December 2012. In this way, we monitor our impact, reduce costs and influence stakeholders, driving a joint reduction in emissions and the consumption of natural resources while contributing to the achievement of targets to combat global warming.

By monitoring and analyzing monthly water consumption, we establish targets by location. The information on consumption by generators is provided by the companies contracted to maintain the equipment. Other consumption management measures include the substitution of fluorescent light bulbs with LEDs and managing lighting and electricity measurement by sector in some administrative buildings.

In the event of water or electricity-related problems, the areas responsible provide a solution with support from the Energy and Water Management area.

GRI G4-EN3 | Energy consumption inside the organization

bradesco energy consumption – 2016
MM kWh

GRI G4-DMA WATER

Our water management is aimed at promoting the responsible use of this resource to minimize social and environmental impacts, and by reducing consumption, to decrease expenses. This involves initiatives focused on eco-efficiency, such as periodic maintenance and the Eco-efficiency Steering Plan (2016-2018 cycle), which establishes consumption reduction targets.

In 2016, the water consumption reduction target was 4.2%. In actual fact, the economy totaled 7.2%, with cost savings of R$1.5 million. Since December 2012, we have used a computerized tool (Electricity and Water Management System) which enables the monitoring and analysis of water consumption on a monthly basis, with the establishment of monthly targets per location.

We conduct efficient consumption awareness campaigns, such as Rationalize, which involves communication and education measures for the entire Organization, including the training of multipliers. Another measure is the Organization of talks focused on awareness in partnership with the utility companies in order to minimize consumption.

GRI G4-EN8 | Total water withdrawn by source

Water withdrawn by source:

Consumption of drinking water (utility): 1,401,238.26 m³.

Consumption of ground water (wells): 192,569.00 m³.

Consumption of reused water (wastewater treatment plants): 74,752.00 m³.

Consumption of rainwater: 1,046 m³.

Consumption is controlled and monitored by means of ISO 14064. The gross water consumption data are collected by means of the utility bills at all our installations nationwide and are managed using the Electricity and Water Management tool implanted in December 2012. Control of these bills and data analysis is conducted by a specialized company, enabling the monitoring of the Organization's performance on a monthly basis.

GRI G4-DMA EMISSIONS

In 2006, we became the first bank in Brazil to conduct a greenhouse gas (GHG) inventory. Since then we have published the scope 1, 2 and 3 emissions of all the companies over which we have operational control on an annual basis. All the indicators are compiled and analyzed on a quarterly basis, with the reports drafted in accordance with Brazil's ABNT NBR ISO 14064-1 standard and the Brazilian GHG Protocol program. This enables us to promote and stipulate reduction targets, as well as to offset scope 1 and 2 emissions.

For us, eco-efficiency is an integral part of our strategic management, linking environmental and financial performance through the optimization of processes, recycling, technological innovation and economy in the use of natural and material resources. We believe in the importance of monitoring our impact and in influencing our stakeholders in a joint effort to reduce emissions and to contribute towards the achievement of targets for combating global warming. This is the Eco-efficiency Management Program's reason for being.

GRI G4-EN15 | Direct greenhouse gas (GHG) emissions (Scope 1)

2016 emissions have yet to be calculated. They will be released in the greenhouse gas (GHG) emissions inventory, which will be ready in May.

GRI G4-EN16 | Indirect greenhouse gas (GHG) emissions from the acquisition of energy (Scope 2)

2016 emissions have yet to be calculated. They will be released in the greenhouse gas (GHG) emissions inventory, which will be ready in May.

GRI G4-EN17 | Other indirect greenhouse gas (GHG) emissions (Scope 3)

2016 emissions have yet to be calculated. They will be released in the greenhouse gas (GHG) emissions inventory, which will be ready in May.

GRI G4-EN18 | Greenhouse gas (GHG) emissions intensity

2016 emissions have yet to be calculated. They will be released in the greenhouse gas (GHG) emissions inventory, which will be ready in May.

GRI G4-EN19 | Reduction in greenhouse gas (GHG) emissions

2016 emissions have yet to be calculated. They will be released in the greenhouse gas (GHG) emissions inventory, which will be ready in May.

GRI G4-EN20 | Emissions of ozone-depleting substances (ODS)

2016 emissions have yet to be calculated. They will be released in the greenhouse gas (GHG) emissions inventory, which will be ready in May.

GRI G4-EN21 | NOx, SOx and other significant atmospheric emissions

2016 emissions have yet to be calculated. They will be released in the greenhouse gas (GHG) emissions inventory, which will be ready in May.

GRI G4-DMA EFFLUENTS AND WASTE

Effluent, material consumption and waste management is aimed at minimizing social and environmental impacts and reducing expenses. The Eco-efficiency Steering Plan (2016-2018 cycle), which includes a Corporate Solid Waste Management Plan, promotes initiatives aimed at increasing production at the sewage treatment plant in the Cidade de Deus Center and reducing the volume of waste (including technological waste) disposed of in landfills. In 2016, the sewage treatment plant processed 74,700 m³, representing around 25% of total water consumption on the site.

Around 70% of the solid waste, mainly organic material, paper and plastic, that we generate is disposed of in landfills. This waste is quantified in two different ways: by weighing it in the administrative buildings that have scales; or estimating it based on sampling in the branches and administrative buildings that do not have scales. In the current calculation only the waste disposed of in landfills is considered, since the rest is either recycled, donated or returned to the supplier (reverse logistics) as per contract. Because technological waste (from maintenance work and the substitution of electric and electronic equipment) is hazardous, it is collected via internal logistics or directly by suppliers and sent for recycling. From the implantation of this process in 2008 to 2016, around 3 metric tons of this material had been recycled.

GRI G4-EN23 | Total weight of waste, discriminated by type and disposal method

Waste is collected and disposed of by contracted companies who send it to landfills or for recycling.

Total solid waste (landfill): 19,318,782 kg

Total solid waste (recycling): 1,194,242 kg

Composting: 91,480 kg

Light bulbs and reactors (hazardous): 14,796 units

Technological waste: 415,855 kg

There was an increase in the disposal of recyclable materials (around 10%) due to the increase in selective collection at Cidade de Deus and in the Edifício Paulista.

GRI G4-EN29 | Monetary value of significant fines and total number of non-monetary sanctions applied for non-compliance with environmental laws and regulations

In 2016 we received no complaints or significant fines related to environmental impacts.

GRI G4-DMA TRANSPORTATION

The use of the most diverse types of transportation, such as our own fleet (air and land), armored cars for transporting money and valuables, mail bags, as well as spending on taxis is managed with care. There are reduction targets for all types of transportation as part of the Eco-efficiency Steering Plan (2016-2018 cycle).

The major impacts related to transportation services are greenhouse gas emissions and the cost, both of which are monitored by the competent areas.

We believe it is important to monitor our impact and to influence stakeholders to jointly reduce emissions, contributing to targets in the combat against global warming.

GRI G4-EN30 | Significant environmental impacts caused by the transportation of products and other goods and materials used in the organization's operations, as well as employee transportation

2016 emissions have yet to be calculated. They will be released in the greenhouse gas (GHG) emissions inventory, which will be ready in May.

The inventory is conducted by a consultancy and verified by a third party before being published.

When it is finalized, the data is updated on the "Bradesco Sustainability" webpage (address below):

www.bradescosustentabilidade.com.br (only in Portuguese)

The scope 1 and 2 emissions inventoried in the first cycle of the Eco-efficiency Program (2011-2015) were fully offset (225,761 tCO₂e), with 77% occurring via the planting of native seedlings for the reclamation of degraded areas in partnership with the Fundação SOS Mata Atlântica; and 23% by means of the purchase of carbon credits from small hydroelectric plant projects and the capture of methane gas on pig farms, in partnership with Get2C.

We have adopted a series of measures aimed at reducing environmental impacts, in particular with respect to GHG emissions:

• Preventive maintenance in our own vehicle and rented vehicle fleet in accordance with the manufacturers' manuals.
• Preventive maintenance for the aircraft (helicopters and jet) in the Organization's own fleet, in accordance with the manufacturers' guidelines.
• Rental of flexible fuel vehicles, prioritizing the use of ethanol.
• Use of ethanol in the flexible fuel vehicles in the company-owned and rental fleet, regardless of whether it is more economical or not.
• For employee travel, incentives for sharing regular taxis and/or using vehicle rental companies.
• Ongoing actions to reduce expenses with security vans used to transport money and valuables, resulting in reduced GHG emissions, considering that with logistics improvements the number of trips and the mileage covered are reduced.
• Ongoing optimization in cargo transportation and the elimination of the use of air freight.
• Optimization of mail bag transportation, ensuring the simultaneous delivery/collection in the branches and in land and air routes.

The GHG inventory is conducted on an annual basis in accordance with the ABNT NBR ISO 14064-1 standard, the 2006 IPCC Guidelines for National GHG Inventories and the specifications of the Brazilian GHG Protocol program.

GRI G4-EN31 | Total investment and spending on environmental protection, discriminated by type

Conscious Consumption Campaign (Rationalize): R$135,000.00

Spending on Environmental Management System (consultancy and audits): R$125,650.00

Waste disposal (landfill): R$2,611,992.00

Production of water for reuse: R$1,041,646.08

GRI G4-DMA ENVIRONMENTAL ASSESSMENT OF SUPPLIERS

The assessment and monitoring of suppliers is important for us since the majority of social and environmental risks associated with financial institutions are indirect, arising from business relationships. We therefore seek to encourage our suppliers to adopt positive social and environmental management practices.

Within this context, possible social and environmental problems caused by suppliers could represent risks and financial, reputational and legal damage for us. As such, analysis, assessment and monitoring of the chain are fundamental for preventing, addressing and mitigating these potential risks, ensuring our credibility and adherence to our values by commercial partners.

Managing commercial partners includes monthly monitoring. The results of social and environmental risk analysis are communicated to the areas involved by means of a social and environmental report highlighting any risks identified. The Integrated Risk Control Department presents documentation and an action plan when a supplier with a contract is identified as constituting a risk with a view to resolving/understanding the risk (contaminated/embargoed areas, among others). If the action plan does not lead to the solution of the problem, the supplier may be disqualified.

By means of the supplier approval system, 100% of the companies contracted are assessed using social and environmental criteria (such as greenhouse gas (GHG) emissions, water and energy indicators, paper consumption, waste generation, labor practices and child and slave labor), as well as commercial and financial ones. The registration approval process requires that suppliers adhere to and sign the Code of Ethical Conduct, the Procurement Professional's Code of Ethical Conduct and Corporate Anti-corruption Policy.

Additionally, we carry out a specific assessment of suppliers contracted to provide graphic material and furnishings, given that these processes require that partners have FSC certification.

Suppliers classified in critical segments in relation to economic, social and environmental factors, are assessed by means of documentation and a tool denominated Certifica.

To enhance relations with suppliers, we maintain a framework of standards comprising: Code of Ethical Conduct and the Sector Code of Ethical Conduct, in addition to Corporate Anti-corruption policies. In 2016, we adopted a supplier registration module with a management tool that enables the supplier's registration details to be viewed by all employees.

GRI G4-EN32 | Percentage of new suppliers screened using environmental criteria

100% of suppliers are screened using environmental criteria.

GRI G4-EN33 | Significant actual and potential negative environmental impacts in supplier chain and measures taken

Suppliers are assessed for a number of social and environmental aspects, including compliance with environmental legislation and the identification of possible environmental infractions such as embargoed and/or contaminated areas as informed by the competent agencies. All registered and active suppliers (with current contracts), including ones considered strategic and critical, undergo risk analysis when embargoed or contaminated areas are identified. Suppliers considered critical with contracts in force whose rating under the Certifica System is below 50 points are also subject to social and environmental risk assessment. Additionally, we carry out a specific assessment of suppliers contracted to provide graphic material and furnishings, given that these processes require that partners have FSC (Forest Stewardship Council) certification.

a. A total of 60 suppliers were submitted to environmental impact assessments, including 16 strategic ones; 12 with embargoed and/or contaminated areas; and 32 with social and environmental ratings below 50% in the Certifica system.

b. Of the 12 suppliers with embargoed and/or contaminated areas, six did not present documentation proving the implantation of impact mitigation measures thus elevating the degree of risk.

GRI G4-LA1 | Total number and rates of new employee admissions and employee turnover by age group, gender and region

* In 2016, the method used to calculate employee turnover at Bradesco was changed, counting the number of employees on December 31^th.

GRI G4-LA2 | Comparison of benefits for full-time and part-time and temporary workers, discriminated by important operational units

We offer all employees salaries compatible with the market and the functions they exercise, irrespective of gender, as well as a range of benefits that goes beyond legal requirements. This includes life and personal accident insurance, funeral allowance, discounts on medicines in accredited drugstores, emergency loans, online shopping, meal and food allowances, nursery/nurse allowance for children, free health and dental insurance, supplementary private pension, pension fund, daily snacks, corporate education programs and vaccination against influenza and the H1N1 virus, as well as areas for leisure activities in some locations, such as the Sports courts in the Cidade de Deus Center in Osasco (São Paulo).

GRI G4-LA3 | Return to work and retention rates after maternity/paternity leave, discriminated by gender

GRI G4-LA9 | Average number of hours training per employee per year, discriminated by gender and functional category

* Supervisory and administrative.

GRI G4-LA10 | Programs for skills management and lifelong learnings that support the continued employability of employees and assist them in managing career endings

We offer two programs for employees about to retire or who have been terminated: a recycling course for those who intend to carry on working; and a severance package – both provided for in collective agreements. In the case of professional requalification, the initiative is for employees dismissed without due cause; the amount paid is up to R$1,457.68. These funds may be used for language and computing courses and for civil service preparatory programs, among others.

GRI G4-LA11 | Percentage of employees receiving regular performance and career development reviews, by gender and functional category

gri G4-DMA DIVERSITY AND EQUALITY OF OPPORTUNITY

Diversity and gender equality are incorporated into our personnel management. We value internal salary parity, which is integral to our career development policy. On a permanent basis we survey job profiles and compare salaries with the market. Thus we offer salaries compatible with the function exercised irrespective of gender or any other social condition. We believe that a successful company is one that generates robust results for all its stakeholders and rewards its employees fairly. Additionally, we maintain an adequate balance between remuneration and benefits, which go beyond those provided for by law.

GRI G4-LA12 | Composition of groups responsible for governance and discrimination of employees by functional category, gender, age group, minority groups and other diversity indicators

gri G4-DMA EQUAL REMUNERATION FOR WOMEN AND MEN

Gender equality is always taken into account in our personnel management. We value internal salary parity, which is incorporated into career development policy. On a permanent basis we survey job profiles and compare salaries with the market. Thus we offer salaries compatible with the function exercised irrespective of gender because we believe that a successful company is one that generates robust results for all its stakeholders and rewards its employees fairly. Additionally, we maintain an adequate balance between remuneration and benefits, which go beyond those provided for by law.

GRI G4-LA13 | Ratio of basic salary and remuneration of women to men by employee category and by significant locations of operation

GRI G4-DMA SUPPLIER ASSESSMENT FOR LABOR PRACTICES

Our relations with suppliers are based on criticality and performance in accordance with our values, goals and attributes. Compliance with labor legislation is indispensable and is verified on a monthly basis. Any non-compliance is notified immediately with an instruction to regularize the situation. Non-compliant partners may be disqualified.

The majority of social and environmental risks are indirect and arise from business relationships. Within this context, potential social and environmental problems caused by service providers may represent financial, reputational and legal risks for us.

To mitigate such risks in the supplier chain, we identify, classify, assess and monitor a series of questions based on the Bradesco Social and Environmental Responsibility in the Supply Chain Program. This involves audits on suppliers in critical categories in partnership with an independent auditor. This process is complemented by inspection visits and action plans to drive improvement, when this is considered necessary. The determination of partners to be inspected is undertaken by sampling after analysis of: social aspects (activities requiring the use of personal protective and safety equipment; ergonomic conditions; work shifts; freedom of association and entitlement to collective bargaining; disciplinary practices; slave, forced or child labor; discrimination and sexual and/or psychological harassment; products consumed by our employees; and environmental and economic questions; environmental aspects (categories with high greenhouse gas (GHG) emissions; the timber chain; waste collection and disposal; and products containing toxic materials, such as paint/lead, etc.); and economic questions (brand management; image and reputational risk; and high degree of dependence).

We also maintain diverse supplier monitoring and relationship channels, such as the Ombudsman, Alô Bradesco and the corporate email address 4080.fornecedor@bradesco.com.br.

GRI G4-LA14 | Percentage of new suppliers screened using labor practice criteria

We seek to enhance and forge closer relations with suppliers on a continual basis. For this reason, we maintain a framework of standards comprising: Code of Ethical Conduct and the Sector Code of Ethical Conduct, Corporate Policies and Anti-Corruption Policies.

In 2016, the supplier registration module was concluded with management tools that enable the supplier's registration details to be viewed by all employees.

The approval process addresses social and environmental responsibility factors for all suppliers, encompassing labor practices, slave and child labor, environmental risks as well as the mitigation of risks related to suppliers considered to be critical in social and environmental terms.

GRI G4-LA15 | Significant actual and potential negative impacts for labor practices in the supplier chain and measures taken

a. 203 suppliers were submitted to assessments of impacts related to labor practices.

b. The same number of suppliers generate significant actual and potential negative impacts for labor practices.

c. In accordance with the new Corporate Social Responsibility Management system contacts via the Communication Channels in 2016 reported a total of 26 suppliers presenting significant potential risks. The Human Rights and Labor-related issues were: Discrimination and Inadequate Conduct; Remuneration, Benefits Payments; the Suppliers' Internal Policies, Processes and Procedures.

d. The percentage of suppliers generating significant actual and potential negative impacts for labor practices with whom improvements were agreed on based on the assessments was 13%.

e. The percentage of suppliers generating significant actual and potential negative impacts for labor practices whose contracts were rescinded based on assessments was 34%.

gri G4-DMA GRIEVANCE AND COMPLAINT MECHANISMS RELATED TO LABOR PRACTICES

Our new Corporate Social Responsibility Management System, certified by an international body, addresses relationship quality and conditions in the work environment, reinforcing our commitment to improve and strengthen relations with employees, promoting open dialogue and driving improved working conditions. It also establishes requirements aligned with our Human Resources Management policy, aimed at continuous improvement in relations and the conditions of the work environment based on respect. To manage labor practice impacts and ensure compliance with RespSocial certification, we employ monthly, quarterly, six-monthly and annual indicators.

Our Human Resources Management policy establishes directives on relations between the internal and external publics and indicates the criteria to be adopted in decision making. The Social Responsibility and Climate area of the Human Resources Department and the contact channels receive and address reports. These go to the Human Resources Committee and are channeled to those responsible for solving them. The process is overseen at executive level.

Contacts related to harassment and discrimination are received, filed and addressed with a full guarantee of confidentiality. On a weekly basis, these cases are reviewed by the Human Resources Committee, and every quarter they are reviewed by the Ethical Conduct Executive Committee. The indicators of the Corporate Social Responsibility Management System, which include cases of discrimination, are verified by means of compliance assessments and external audits every six months, and preventive and corrective measures are adopted to contain any deviations.

The communication channels and the process flow are also available for dealing with reports from suppliers. These are monitored by the Time Panel and the same preventive and corrective measures are adopted to contain any internal deviations.

We also have our Supplier Engagement Program, through which employees of partnering companies learn how to use the RespSocial communication channels. The program addresses questions related to health and safety, labor legislation, human rights and children's rights.

GRI G4-LA16 | Number of grievances about labor practices filed, addressed, and resolved through formal grievance mechanisms

* For the Organization, the labor and human rights cases are addressed jointly, being impossible to manage them separately.
The Bradesco Seguros Group Ombudsman service did not receive any human rights related complaints.

GRI G4-HR1 | Total number and percentage of investment agreements and contracts that include human rights clauses or that were submitted to human rights assessment

The percentage of significant financing contracts submitted to social and environmental risk analysis is not available; however, we are working on making this information available in the medium term.

GRI G4-HR2 | Total number of hours of employee training in human rights policies or procedures related to aspects of human rights relevant for the organization's operations and percentage of employees trained

The number of hours training in human rights totaled 190,794, involving 47% of the employees and third-party employees.

GRI G4-DMA FREEDOM OF ASSOCIATION AND COLLECTIVE BARGAINING

We recognize the unions as the legitimate representatives of our category. As such, all employees enjoy freedom of association, are represented by unions and are covered by collective bargaining agreements. Moreover, we minimize conflicts and negotiate solutions via communication and relationship channels. We also support union membership campaigns conducted on the organization's premises, providing infrastructure and orienting managers to ensure neutrality where employee decisions are involved.

GRI G4-HR5 | Operations and suppliers identified as presenting significant risk of child labor and measures taken to contribute to the effective eradication of child labor

In 2016, no young workers exposed to risk, child labor or forced and slave labor were identified. We monitor 100% of our supplier base on a monthly basis. If any such case is identified, the supplier is immediately disqualified. In 2016, with the Bradesco Social and Environmental Responsibility in the Supply Chain Program, risks are also verified by means of independent audit.

GRI G4-HR6 | Operations and suppliers identified as presenting significant risk of forced or slave labor and measures taken to contribute to the elimination of all forms of forced or slave labor

In 2016, no suppliers with young workers exposed to risk, child labor or forced and slave labor were identified. We monitor 100% of our supplier base on a monthly basis. If any such case is identified, the supplier is immediately disqualified. In 2016, with the Bradesco Social and Environmental Responsibility in the Supply Chain Program, risks are also verified by means of independent audit.

GRI G4-DMA ASSESSMENT

The defense and protection of human rights is a principle which is declared publicly in our Human Resources Management Policy and in our Code of Ethics. Our management structure is certified under the RespSocial standard, which replaced the SA 8000 standard in June 2016, with the provision of communication channels to receive and deal with any deviations to this principle. The Social Responsibility and Climate area of the Human Resources Department receives and addresses any reports. These go to the Human Resources Committee and are channeled to the executive spheres, such as the Ethical Conduct Committee.

Our Human Resources Management policy establishes directives on relations between the internal and external publics and indicates the criteria to be adopted in decision making. There is also the Corporate Social Responsibility Management System, certified by an international body, which assesses conditions in the work place and provides for periodic evaluations of all requirements through the verification of internal and external compliance and external audits. Thus, each semester the management system is subjected to critical analysis, taking into account adherence to the policy, reports of deviations and the non-conformances identified in audits, as well as indicating opportunities for improvement. The maintenance process and the expansion plan for the system also provide for widespread communication to raise employee and supplier awareness.

Our target for 2017 is to evaluate the results of the new Corporate Social Responsibility certification as it relates to 30,500 employees and around 5,800 third-party employees, increasing the scope of compliance assessment in operations involving suppliers.

GRI G4-HR9 | Total number and percentage of operations subject to human rights reviews or impact assessments

In 2016, we approved 888 new suppliers, all of whom were subject to human rights screening.

GRI G4-DMA SUPPLIER ASSESSMENT FOR HUMAN RIGHTS

Our relations with suppliers are based on criticality and performance in accordance with our values, goals and attributes, including commitment to human rights. Compliance with labor legislation is indispensable and is verified on a monthly basis. Any non-compliance is notified immediately with an instruction to regularize the situation. Non-compliant partners may be disqualified.

Most social and environmental risks are indirect and arise from business relationships. Within this context, potential social and environmental problems caused by service providers may represent financial, reputational and legal risks for us. To mitigate these risks and interruptions to the services provided by suppliers, we identify, classify, assess and monitor our suppliers in relation to commercial questions such as the non-use of child, forced or slave labor; social and environmental management; occupational health and safety and environmental legislation; FSC certification; and financial situation, among other aspects. To do this we use a third-party independent auditor whose work involves visits to suppliers in critical categories.

We also maintain a robust governance structure, comprising committees, policies, standards and procedures which ensure that risks are duly identified, measured, mitigated, monitored and reported. As internal commitments, in addition to the Corporate Sustainability Policy and the Social and Environmental Responsibility Standard, overseen by the Planning, Budget and Control Department, we have the Social and Environmental Risk Standard, the responsibility of the Integrated Risk Control Department, which is aimed at defining and declaring the scope of assessment with respect to our exposure to social and environmental risks, enabling the identification of suppliers employing forced or slave labor. Other documents are: the Code of Conduct and the Procurement Professional Sector Code of Ethics; Procurement Policy; Code of Ethical Conduct and Corporate Anti-corruption Policy.

Contracts contain clauses that are also aimed at ensuring partners guarantee human, labor and social rights. These include mandatory certificates of good standing for social security and CRF contributions and other standards related to Brazil's CLT labor laws, as well as non-discrimination and the non-employment of illegal, slave or child labor.

Furthermore there are diverse supplier monitoring and relationship channels, such as the Ombudsman, Alô Bradesco and the corporate email address 4080.fornecedor@bradesco.com.br.

Targets achieved in 2016:

• Finalization of the implementation stage of the supplier approval module using the new Item and Supplier Management tool;
• Adoption of the Bradesco Social and Environmental Responsibility in the Supply Chain Program;
• Supplier social and environmental rating approved and adopted, addressing the question of human rights;
• Organization of the 14^th Bradesco Suppliers' Encounter centered on Governance and Sustainability initiatives. The event included the presentation of the CDP Supply Chain on Climate Change – A Global Vision and Regulatory Compliance. Furthermore, three commercial partners presented their experiences and practices related to governance and sustainability, addressing topics such as employee quality of life and well-being, social actions, community engagement and respect for diversity.

Targets for 2017:

• Increase the number of supplier audits under the Bradesco Social and Environmental Responsibility in the Supply Chain Program.
• Organization of the 15^th Bradesco Suppliers' Encounter.

GRI G4-HR10 | Percentage of new suppliers selected based on human rights screening

In 2016, we approved 888 new suppliers all of whom were subject to human rights screening.

GRI G4-HR11 | Significant actual and potential negative human rights impacts in the supply chain and measures taken

GRI G4-DMA HUMAN RIGHTS GRIEVANCE AND COMPLAINT MECHANISMS

Our new Corporate Social Responsibility Management System, certified by an international body, addresses relationship quality and conditions in the work environment, reinforcing our commitment to improve and strengthen relations with employees, promoting open dialogue and driving improved working conditions.

We maintain indicators to monitor questions related to human rights and a Human Resources Management policy that establishes directives on relations between the internal and external publics and indicates the criteria to be adopted in decision making. The Social Responsibility and Climate area of the Human Resources Department and the contact channels receive and address reports. These go to the Human Resources Committee and are channeled to those responsible for solving them. The process is overseen at executive level by the Ethical Conduct Committee. Although the official time limit for a return on these reports is 60 days, after improvements in the process in 2015, the response time was reduced to 56 days. In the ongoing pursuit of improvement, we ended 2016 with an average response time of 32 days, a 47% reduction in comparison with the established deadline.

To support the report handling process, we use the Time Panel tool which enables us to identify any bottlenecks or deviations in the flow. External audits conducted by an independent international organization verify and certify our Management System on an annual basis.

We also have our Supplier Engagement Program, through which employees of partnering companies learn how to use the RespSocial communication channels. The program addresses questions related to health and safety, labor legislation, human rights and children's rights. There are also specific training programs related to these questions available for employees.

GRI G4-HR12 | Number of complaints and grievances about human rights impacts filed, addressed and resolved by formal grievance mechanism

* For the Organization, the labor and human rights cases are addressed jointly, being impossible to manage them separately.
The Bradesco Seguros Group Ombudsman service did not receive any human rights related complaints.

GRI G4-SO4 | Communication and training in anti-corruption practices and procedures in the organization

GRI G4-DMA PUBLIC POLICIES

On September 17, 2015 the Federal Supreme Court passed ruling no. 4650 declaring legal provisions authorizing companies or other legally constituted organizations to make contributions to candidates, parties and electoral campaigns unconstitutional. From this date donations by legally constituted organizations were prohibited.

GRI G4-SO6 | Total value of contributions to political parties and politicians, discriminated by country and recipient/beneficiary

There were no donations in 2016.

GRI G4-SO8 | Monetary value of significant fines and total number of non-monetary sanctions resulting from non-compliance with laws and regulations

We received fines related to infractions of the CLT labor laws amounting to R$712,571.49; there were cases of psychological harassment in which settlements totaled R$1,434,398.50.

gri G4-DMA SUPPLIER ASSESSMENT FOR IMPACTS ON SOCIETY

See the G4-DMA Assessment of suppliers for human rights, Assessment of suppliers for labor practices, Assessment of suppliers for environmental impacts.

GRI G4-SO9 | Percentage of new suppliers screened using criteria for impacts on society

In the approval process, 100% of suppliers are subject to social and environmental assessments using a tool that applies the following criteria: labor practices, human rights, slave and child labor, social and environmental risks, in addition to contract clauses whereby suppliers commit to respect labor, social and environmental rights.

GRI G4-SO10 | Significant actual and potential negative impacts on society in the supply chain and actions taken

a. 100% – We seek to improve and drive closer relations with suppliers continuously. In 2016, the supplier registration module was concluded with management tools that enable the supplier's registration details to be viewed by the entire Organization.

The approval process addresses social and environmental responsibility questions such as labor practices, slave and child labor, environmental risks as well as the mitigation of risks related to suppliers considered to be critical in social and environmental terms.

b. 637 suppliers with contracts in critical segments that could generate significant actual and potential negative impacts on society were identified.

c. We analyze the purchase categories in accordance with the aspects of each dimension, as described below. After this analysis, each one's aspects are totaled. Categories with a total of six or more aspects were considered to be critical.

Economic: brand management: image and reputational risk; high degree of dependence (both the category/supplier and the Bank; category with the highest purchase volume (80% of total purchases).

Environmental: categories with high GHG emissions; timber chain; waste collection and disposal; products with toxic materials (including manufacture – e.g.: paint/lead, etc).

Social: activities requiring the use of PPE, safety or ergonomics equipment; work shift (in accordance with the law); slave, forced or child labor; psychological and sexual harassment; products consumed by the Organization's employees.

d. No suppliers who generated significant actual or potential negative impacts were identified. It was not necessary to develop any action plans.

e. No contracts were terminated due to impacts on society.

GRI G4-DMA CLIENT HEALTH AND SAFETY

This aspect is being assessed internally. We are working on making this information available.

GRI G4-PR1 | Percentage of significant product and service categories for which health and safety impacts are assessed with a view to improvement

This aspect is being assessed internally. We are working on making this information available.

GRI G4-PR2 | Total number of incidents of non-compliance with regulations and voluntary codes concerning the health and safety impacts of products during their life cycle, by type of outcomes

This aspect is being assessed internally. We are working on making this information available.

GRI G4-PR3 | Type of product and service information required by the organization's procedures for product and service information and labeling, and percentage of significant product and service categories subject to such information requirements

We provide general content on conscious consumption via diverse channels: the portal of the Together for Health Program was created by Bradesco Saúde to help its policy holders to attenuate the main risk factors for diseases, either through preventive measures or active health promotion.

Cuide BEM is a channel in which policy holders may find information on how to use their health insurance correctly, on their rights and responsibilities, on how to make best use of consultations with doctors and how to clarify any doubts.

We provide general content on education in the use of the insurance, as well as printed materials for clients: the Policy Holder Manual provides information on the health insurance rules and the policy holders' rights and obligations in relation to Bradesco Saúde. It was created to keep policy holders well informed about all the details of their plan and to teach them how to use it correctly. Policy holders may access the manual via the Bradesco Saúde website, logging in using their identification card.

We provide simulators and other free tools to help clients make decisions: a preview of the reimbursement is a service offered by Bradesco Saúde to give clients prior notification of the reimbursement they are entitled to for a determined service covered by their health insurance. The consultation is made by telephone through the Client Relationship Center.

There are explicit notifications about the suitability of each product for the client on the individual promotional materials for each product, as well as recommendations of alternative products: via the Bradesco Portal it is possible to see the benefits available for each client profile, the suitability of the insurance and alternative products.

GRI G4-DMA MARKETING COMMUNICATION

This aspect is being assessed internally. We are working on making this information available.

GRI G4-PR6 | Sale of banned or disputed products

This aspect is being assessed internally. We are working on making this information available.

GRI G4-PR7 | Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship, by type of outcomes

This aspect is being assessed internally. We are working on making this information available.

GRI G4-DMA Customer privacy

As a financial and insurance institution, we must protect the confidentiality of our clients' information, in accordance with internal and external regulations. As such, we continually reaffirm our commitment to ongoing improvement in protecting the privacy of our clients' data.

We employ one of the most advanced security technologies: biometrics, available in 100% of the ATMs in the Bradesco-owned network and the Banco24Horas network. This identifies the client and authorizes the transaction made on the ATM by means of an invisible sensor/light which captures the vascular pattern of the palm of the hand. We also monitor the digital channels continuously, using modern tools which are updated constantly. Every access/transaction can be compared with prior ones (good and bad) by advanced data analysis to detect possible deviations. The processes are accompanied by management reports issued on a daily basis.

In information security, we classify and define directives, standards and policies for treating information (confidentiality, integrity and availability), as well as regulatory principles to ensure data privacy for clients. The Executive Board and the other hierarchical levels are involved in discussions related to information security via the Information Security Commission and the Corporate Security Executive Committee.

The Information Security area of the Corporate Security Department is responsible for elaborating, maintaining, reviewing and disseminating corporate information security policy and standards. Among other activities, it is strategically involved in internal (processes and technologies) and external (access/use by clients) security, which involves: training and ensuring employee awareness; assessment of information security risks; issuing reports on products and services; and preventing fraud in the electronic channels. It interacts with the management and technical areas to propose solutions aimed at increasing security in the service channels.

We also engage actively in preventing, detecting and correcting information security fraud to protect internal information assets and those of our clients.

With specific reference to privacy, in 2016 the document Privacy Directives was updated to incorporate legal modifications and best market practices.

The Information Security area is responsible for underscoring the importance of this document and disseminating it in the Corporate Information Security Awareness and Education Program.

GRI G4-PR8 | Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data

In 2016, our legal area dealt with 57 cases which resulted in settlements totaling R$152,089.16.

In the Ombudsman area, 107,269 external complaints were received and validated by the Organization resulting in settlements totaling R$157,433.36. The Ombudsman received 145,300 complaints from clients of the National Financial System and none from regulatory agencies. No leaks, thefts or loss of client data occurred. The Bradesco Seguros Group Ombudsman received no complaints about the violation of customer privacy or loss of data.

GRI G4-DMA COMPLIANCE

We have an Executive Committee and a Product and Service Commission which, in conjunction with the management areas, assess the opportunities and the financial and operational viability of proposals to create or alter products and services and to monitor their performance. This process, which is documented via a Business and Compliance Plan, involves analyzing regulations (laws and standards governing the commercialization of products and services), characteristics, functionalities, processes, risks, controls and sustainability-related aspects.

GRI G4-PR9 | Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services

We paid a total of R$46,104,415.88 in fines to PROCON, SUSEP and ANS. These amounts reflect the alterations in the regulations governed by ANS – responsible for issuing Resolution no. 388.

SECTOR SUPPLEMENT – FINANCIAL SERVICES

GRI G4-DMA PRODUCT PORTFOLIO

The Social and Environmental Risk Analysis and Control area of the Integrated Risk Control Department is responsible for providing social and environmental risk assessment reports to ensure well-targeted decision making. The Integrated Risk Control Department is also responsible for assessment and monitoring to ensure compliance with policies and standards via its Internal Controls area, as well as the Internal Audit and the Model Validation areas, with a view to identifying operational improvements.

We also employ our Social and Environmental Risk Standard, which establishes the scope of its exposure to social and environmental risks in lending operations and where suppliers are concerned. In 2016, this scope was extended to include the assessment of real estate and investment (private equity) guarantees for projects and companies that have higher exposure, for clients with pre-existing risks related to embargoed and contaminated areas, as well as those presenting signs of producing or commercializing any product or activity that may be considered illegal under Brazilian law and international conventions and agreements (e.g.: child labor, sexual exploitation and wildlife trafficking). Satellite images and documents are scrutinized before accepting the guarantees in order to avoid any risk of accepting real estate with liabilities and/or environmental restrictions.

As signatories to the Equator Principles, we require the application of the directives of this standard in addition to the criteria and obligations established by Brazilian law, as well as the International Finance Corporation (IFC) Performance Standards and the World Bank's Health, Safety and Environment Guidelines.

There is also a Social and Environmental Risk Control and Analysis Manual for activities that involve greater exposure to social and environmental risk in business, such as the production and commercialization or arms and munitions, radioactive materials and others. Consequently, operations with companies in these sectors are analyzed and social and environmental risk reports are prepared to contribute to decision making in the loan concession process.

The prioritization of topics is characterized by the type of risk identified during the risk assessment. As an example, during the project analysis phase, clients are provided with an explanation about the social and environmental risk policies and practices adopted and applied in our operation. Whenever necessary, the client's documentation and information are assessed. Similarly, interactions are promoted aimed at improving and adapting the project in accordance with our guidelines, legislation and the IFC performance standards, when applicable. These procedures may lead to the preparation of actions plans elaborated by us in conjunction with the client; these plans will be included in any contract that may come to be signed.

Suppliers considered to be strategic and critical, such as those having embargoed and/or contaminated areas or indications of slave labor, are subjected to a more rigorous social and environmental assessment.

GRI G4-FS6 | Percentage of the portfolio for business lines by specific region, size (e.g. micro/sme/large) and by sector

Segmentation of Net Equity under management
Net equity under management (R$ million): 569,486 in December 2016

GRI G4-FS7 | Monetary value of products and services designed to deliver a specific social benefit for each business line, broken down by purpose

1) Bradesco SOS Mata Atlântica Card and 2) Fundação Amazonas Sustentável

In addition to the environmental benefits of these products (mentioned in G4-FS8), these institutions supported by the abovementioned Bradesco cards promote diverse social actions, such as:

• SOS Mata Atlântica – promoting education and knowledge about the Atlantic Rainforest, mobilizing, training and encouraging the exercise of social and environmental citizenship. Among others, the organization develops projects, campaigns and action strategies in the areas of public policy, environmental education, forestry reclamation, volunteer work, sustainable development and ecosystem protection and stewardship.
• Fundação Amazonas Sustentável – this institution promotes sustainable development, environmental conservation and improved quality of life for riverside communities in the state of Amazonas.

3) Cards with philanthropic organizations (AACD and APAE)

Part of the annual card fee goes to the philanthropic body.

4) BNDES Card

Product description – onlending of BNDES funds for the acquisition of machinery, equipment and production goods available for sale on the BNDES Card portal.

The objective is to facilitate the use of credit and help companies to invest and modernize.

Target public – micro, small and medium companies.

5) Membership Rewards program (Amex – Donation)

The Membership Rewards points donation campaign for partnering charitable institutions enables members to contribute to social and cultural projects. Partnering institutions: Tuca, IBCC, Ibase, GRAACC, AACD, Fundação Abrinq, Doutores da Alegria, Casa Hope, ADJ, Instituto Olga Kos, Fundação Gol de Letra and Beit Lubavitch.

Volume of points redeemed from January to December 2016: estimated financial volume R$64,371.00.

6) Bradesco Cards Loyalty Program

The redemption of points in the Bradesco Cards Loyalty Program for partnering charitable institutions enables the member to contribute to social projects.

Partnering institutions: AACD, GRAACC and Casa Hope.

Volume of points redeemed from January to May 2016: estimated financial volume R$10,488.00 (from June 2016 the program was migrated to Livelo).

7) Bonus Club Program

The redemption of bands in the Bonus Club Program for partnering charitable institutions enables the member to contribute to social projects.

Partnering institutions: AACD, GRAACC and Casa Hope.

Volume of bands redeemed from January to December 2016: R$24,880.00.

8) Saber para Crescer Blog

An educational channel with a relationship platform close to the target public through which tips and ideas may be shared in simple, straightforward language. The contents cover the categories Extra Income, World and Culture, Conscious Pocket, Thinking about the Future, Intelligent Routine and You as Entrepreneur. Approximately 12 subjects are addressed per month among the categories and on the Facebook page, which has more than 480,000 fans.

GRI G4-FS7 | Monetary value of products and services designed to deliver a specific social benefit for each business line, broken down by purpose | G4-FS8 | Monetary value of products and services designed to deliver a specific environmental benefit for each business line broken down by purpose

SUSTAINABLE PRODUCTS

Other products with environmental benefits:

Capitalization bonds – Pé Quente Bradesco SOS Mata Atlântica, Pé Quente Bradesco Amazonas Sustentável and Pé Quente Bradesco Projeto Tamar.

Bond holders may win prizes through draws and participate directly and significantly in the reclamation and preservation of the environment, enabling the development of projects with a preventive focus.

Amount in 2016 – R$130,987,185.00

gri G4-DMA AUDIT

Our Internal Audit plays an important role in mitigating risks, adjusting and ensuring the effectiveness of internal controls and compliance with internal and external policies, standards, procedures and regulations. This encompasses assessing performance towards the achievement of targets and goals. Internal Audit reports directly to the Board of Directors. It is also responsible for conducting an independent assessment of business and information technology processes, as well as assessing social and environmental risks.

In 2016, the Internal Audit area initiated a project for a single management platform which includes, among other things, a risk matrix, an annual plan and the execution of activities and communication with senior management.

gri G4-DMA ACTIVE OWNERSHIP

Active ownership is one of the ways in which we execute our fiduciary duty. This brings us closer to companies that we invest in and enables us to propose improvements that will drive a better return for all our stakeholders.

Since 2010, by means of Bradesco Asset Management (BRAM), we have been signatories to the Principles for Responsible Investment (PRI). BRAM has approximately 200 companies in its investment portfolio and in 2016 promoted individual engagement meetings with all of them.

In 2017, BRAM will continue to work on remaining close to the management of all the companies and be attentive to the risks and opportunities arising from economic, social and environmental challenges. This ensures that we fulfill our mission of providing a superior sustainable return in managing clients' investments.

To drive Environmental, Social and Governance (ESG) principles in investment decisions throughout Bradesco Asset Management, we organize meetings focused on metrics and methodologies with the team, including the investment area.

In assessing ESG principles in the companies in which we invest, we take into account public data as well as information received in meetings with company representatives. Based on this information, we compile an ESG rating which financial analysts and managers use in their allocation decisions. This permanent monitoring of the investee companies' activities permits the identification of any necessary changes in investment decisions.

Our Voting Policy does not take social and environmental questions into account.

GRI G4-FS10 | Percentage and number of companies held in the institution's portfolio with which the reporting organization has interacted on environmental or social issues

From 2016, BRAM extended its Environmental, Social and Governance (ESG) assessment methodology to its entire variable income and fixed income portfolios. Until the previous year, the methodology was only applied to variable income and the positive triage of niche products. Due to the implementation of ESG methodology in all corporate asset classes, the number of companies increased from 122 in 2015 to 174 in 2016.

GRI G4-FS11 | Percentage of assets subject to positive or negative environmental or social screening

Since 2013, BRAM has been developing a methodology for assessing the risks, opportunities and potential impacts of ESG questions on the performance of its assets throughout all the funds under management. The methodology encompasses public research into ESG information about the companies in the universe covered by the BRAM research analysts and the engagement of investee companies by means of meetings or calls with the investor relations professionals, who are contacted directly by the BRAM analysts. The result of this analysis is an ESG rating that is considered by the analysts in their recommendations to buy and sell shares. It therefore influences the formation of the portfolios of all the variable income funds, and not only ESG oriented niche products.

It should be noted that due to the high interest rate in Brazil, there is a higher demand for investments in public securities than in companies, be it via variable income or corporate fixed income. As such, considering the amount invested in companies, currently BRAM has ESG coverage for 100% of its assets.

In 2017, BRAM will continue to work on remaining close to the management of all the companies and be attentive to the risks and opportunities arising from economic, social and environmental challenges. This ensures that we fulfill our mission of providing a superior sustainable return in managing clients' investments.

GRI G4-DMA LOCAL COMMUNITIES

We are active in the area of personal insurance and supplementary pensions, disseminating of culture of saving and family protection by means of mass market insurance and microcredit products, as well as low contributions to open supplementary pension plans.

We are present in every Brazilian municipality, be it via branches and banking correspondents, or advanced service points, such as Bradesco Expresso, installed in riverside communities in the Amazon region, a strategic step in the financial inclusion process for some 8,500 people spread over an area of more than 1.5 million hectares. This capillarity helps drive financial inclusion – including the low-income population and people living far from urban centers –, through the provision of access to the financial system and to banking services, driving local community development.

To enable the disabled to access the financial system, we promote physical and digital accessibility, in addition to our policy to drive their inclusion in the labor market. We have the Bradesco Seguros Libras project (Prodeaf), an application that translates Portuguese to Brazilian sign language, which is available for the general public; translation of the texts in the Bradesco Seguros Group's websites to sign language; and the tool Virtual Vision (accessibility for the visually impaired) on specific pages of our institutional site.

In addition to financial inclusion, we work with financial education with a view to helping our clients and interested non-clients to better understand finances and manage their personal finances more effectively. There are training courses and instructional materials on our website (banco.bradesco/html/classic/educacao-financeira/). We also promote classroom courses on the subject.

Social inclusion and financial education are incorporated into our Corporate Sustainability Policy and our Social and Environmental Responsibility Standard. Our activities are also aligned with the Sustainable Development Goals (SDG), one of which is financial inclusion.

Target achieved in 2016:

• All the institutional pages on the Bradesco Seguros Group website were translated into Brazilian sign language. The application was downloaded 950,000 times in 2016, exceeding the target of 700,000.

GRI G4-FS13 | Access points in low-populated or economically disadvantaged areas, by type

* Low-populated or economically disadvantaged.

GRI G4-FS14 | Initiatives to improve access to financial services for disadvantaged people

GRI G4-DMA PRODUCT AND SERVICE LABELING

Product and service commercialization is one of the ways in which we interact with, attract and retain clients. For this reason it is essential to develop products and services that meet the needs of diverse types of public.

By means of Bradesco Expresso, we have assumed a fundamental role in banking inclusion, in particular for the low-income population. This is because we offer products and services tailored for this public and do it in locations that lack traditional banking services, as well as in large centers, districts and communities that do not have bank branches.

We participate in product and service committees to assess opportunities, create new products and services or improve already existing ones. Specifically for projects considered to be large, we adopt a Corporate Business Plan which takes into account the financial, security and sustainability aspects, as well as the quality of the products/services offered to the client. Once adopted, the performance of the project is monitored against its proposed goals and estimated benefits.

We also have an Executive Committee and a Departmental Product and Service Commission which assess the opportunities and the financial and operational viability of proposals to create and monitor the performance of products and services. This process involves analysis of characteristics; functionalities; risks, including social and environmental ones; controls and aspects of sustainability (stakeholder engagement and positive environmental and social impacts).

In 2016, we defined targets and indicators to track evolution in sustainability. Moreover, during the process of assessing the creation and alteration of products and services, our sustainability team interacts with the product managers, providing them with orientation and contributing to their qualification and engagement.

Bradesco Saúde employs policies that ensure the proper development and sale of services. We are obliged to provide policy holders with a summary of their main rights and duties by means of two documents: Orientation Manual for Contracting a Health Plan and a Guide to Reading Contracts. Beneficiaries are also made aware of alterations in health coverage in function of changes in the family structure.

We seek to combine business goals with the wishes and interests of the community in which we operate, always aligned with the principles of sustainable development. These principles have guided the creation of products with a recognized social bias, such as:

i) social and environmental capitalization bonds

ii) mass market insurance policies for classes C, D and E

iii) supplementary pensions, aimed at offering retirees security and peace of mind

In 2015, we updated our product and service creation and review process, incorporating a new approach involving social and environmental analysis.

Currently, the process takes into account the characteristics; functionalities; risks, including those of social and environmental nature; controls and aspects of sustainability, such as stakeholder engagement and positive environmental and social impacts.

We also promote a series of financial education initiatives aimed at providing clients and others with guidance. We ensure the clarity and precision of the information provided about products and services and that these are compliant with the applicable regulations and legislation. We are duty bound to act speedily and fairly in analyzing proposals, processing and settling claims, granting benefits and paying entitlements to policy holders, which is our way of showing our respect for our clients.

Furthermore, in 2016 we defined targets and indicators to track evolution in the sustainability aspects assessed in the process of creating and developing products and services.

During the course of 2016 we organized 319 regional encounters in locations where development is lacking and where banking services are provided by service points and/or banking correspondents. These meetings consist of talks on the responsible use of credit and other products and services, such as proper management of personal finances. During the year more than 13,500 people attended the classes given by the Bradesco Expresso commercial team. Since the project began in 2010, the talks have reached an audience of over 46,000. For 2017, the target is to hold another 300 encounters.

In partnership with Sebrae, we hold a number of credit seminars to present our credit solutions for working capital and investments. In conjunction with the São Paulo state industry association Fiesp, we participate in two events aimed at micro and small companies: the Micro and Small Company Seminar and the Micro and Small Manufacturer Congress.

During the year we also organized talks by our economists to provide information and discuss the macroeconomic conjuncture and the local economy with a view to offering entrepreneurs inputs to drive sustainable business growth and to help them implement appropriate management practices.

In 2016, we participated in meetings of the Permanent Working Group for Local Production Arrangements (GTP APL) aimed at discussing measures to drive regional development and to reinforce micro and small companies participating in the local production arrangements. We are the only private bank that participates in the GTP APL.