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ANNUAL REPORT 2012
1 – Calculation Basis 2012 – R$‘000 2011 – R$‘000 2010 – R$‘000
Net Revenues (NR)  906,317  820,238  758,745
Operating Income (OI)  157,802  131,140  133,384
Gross Payroll (GPR)  192,855  174,051  171,418
Total Value Added (TVA)  528,619  462,136  430,688
2 – Internal Social Indicators  R$‘000 % of
FPB 		% of
RL 		% of
VAT 		 R$‘000 % of
FPB 		% of
RL 		% of
VAT 		 R$‘000 % of
FPB 		% of
RL 		% of
VAT
Meals  9,732  5.05  1.07  1.84  9,094  5.22  1.11  1.97  8,629  5.03  1.14  2.00
Compulsory social charges 33,578  17.41  3.70  6.35 32,404  18.62  3.95  7.01 28,683  16.73  3.78  6.66
Private pension  4,855  2.52  0.54  0.92  4,797  2.76  0.58  1.04  3,996  2.33  0.53  0.93
Health 15,482  8.03  1.71  2.93 10,909  6.27  1.33  2.36 12,429  7.25  1.64  2.89
Occupational health and safety  1,169  0.61  0.13  0.22  1,115  0.64  0.14  0.24  1,222  0.71  0.16  0.28
Education  143  0.07  0.02  0.03  294  0.17  0.04  0.06  240  0.14  0.03  0.06
Professional training and development  1,364  0.71  0.15  0.26  1,074  0.62  0.13  0.23  1,590  0.93  0.21  0.37
Daycare or daycare assistance  9  0.00  0.00  0.00  25  0.01  0.00  0.01  20  0.01  0.00  0.00
Profit-sharing 18,657  9.67  2.06  3.53 14,289  8.21  1.74  3.09 21,984  12.82  2.90  5.10
Transportation  2,515  1.30  0.28  0.48  2,787  1.60  0.34  0.60  2,322  1.35  0.31  0.54
Others  4,654  2.41  0.51  0.88  4,108  2.36  0.50  0.89  5,281  3.08  0.70  1.23
Total – internal social indicators 92,158  46.48  9.86  17.50 80,896  46.48  9.86  17.50 86,396  50.40  11.39  20.06
                         
Education  364  0.19  0.04  0.07  161  0.09  0.02  0.03  481  0.28  0.06  0.11
Culture  849  0.44  0.09  0.16  634  0.36  0.08  0.14  503  0.29  0.07  0.12
Health and sanitation  73  0.04  0.01  0.01  20  0.01  0.00  0.00  78  0.05  0.01  0.02
Sports  1,000  0.52  0.11  0.19  782  0.45  0.10  0.17  1,181  0.69  0.16  0.27
Fight against hunger and food security  235  0.12  0.03  0.04  249  0.14  0.03  0.05  288  0.17  0.04  0.07
Sector indicator  -    -    -    -    -    -    -    -    -    -    -    -  
Others  1,212  0.63  0.13  0.23  495  0.28  0.06  0.11  323  0.19  0.04  0.07
Total contributions to society  3,732  1.35  0.29  0.51  2,341  1.35  0.29  0.51  2,854  1.66  0.38  0.66
  2012 – R$‘000 2011 – R$‘000 2010 – R$‘000
   R$‘000 % of
FPB 		% of
RL 		% of
VAT 		 R$‘000 % of
FPB 		% of
RL 		% of
VAT 		 R$‘000 % of
FPB 		% of
RL 		% of
VAT
Taxes (excluding
social charges) 		 172,130  89.25  18.99  32.56  170,303  97.85  20.76  36.85  151,060  88.12  19.91  35.07
Total – External social  indicators 175,862  99.19  21.05  37.36 172,644  99.19  21.05  37.36 153,914  89.79  20.29  35.74
4 – Environmental indicators                        
4.1 – Investments related
to the company’s production/operation 		                       
Program for technological and industrial development  1,038  0.54  0.11  0.20  1,351  0.78  0.16  0.29  1,351  0.79  0.18  0.31
Environmental education  103  0.05  0.01  0.02  170  0.10  0.02  0.04  170  0.10  0.02  0.04
Others  3,634  1.88  0.40  0.69  4,699  2.70  0.57  1.02  4,699  2.74  0.62  1.09
Total investments related to the company’s production/operation  4,775  2.48  0.53  0.90  6,220  3.57  0.76  1.35  6,220  3.63  0.82  1.44
4.2 – Investments in programs and/or external projects                        
Environmental education projects in communities  104  0.05  0.01  0.02  108  0.06  0.01  0.02  108  0.06  0.01  0.03
Preservation and/or revitalisation of degraded environments  260  0.13  0.03  0.05  317  0.18  0.04  0.07  317  0.18  0.04  0.07
Others  53  0.03  0.01  0.01  98  0.06  0.01  0.02  98  0.06  0.01  0.02
Total investments in programs and/or external programs  417  0.22  0.05  0.08  523  0.30  0.06  0.11  524  0.31  0.07  0.12
Total investments in the environment (4.1 + 4.2)  5,192  2.69  0.57  0.98  6,743  3.87  0.82  1.46  6,744  3.93  0.89  1.57
Distribution of environmental investment % of total     % of total     % of total    
Total investment in environmental prevention initiatives (a)  2,181  42.01      3,015  44.71      3,015  44.71    
Total investment in environmental maintenance initiatives (b)  3,011  57.99      3,729  55.30      3,729  55.29    
Total investments in environmental compensation initiatives (c)  -          -          -        
Quantity of environmental, administrative and judicial cases brought against the entity  -          -          -        
Value of fines and compensation with respect to environmental material, determined administratively and
or judicially: 		 -          -          -        
With respect to the establishment of annual targets to minimise residues, consumption and general introduction/operation the increase efficiency in the use of natural resources, the company: ( ) Does not have targets
( ) Meets 0% to 50% of targets
( ) Meets between 51% and 75% of targets
( ) Meets 76% to 100% of targets 		( ) Does not have targets
( ) Meets 0% to 50% of targets
( ) Meets between 51% and 75% of targets
(x) Meets 76% to 100% of targets 		( ) Does not have targets
( ) Meets 0% to 50% of targets
( ) Meets between 51% and 75% of targets
(x) Meets 76% to 100% of targets
5 – Workforce indicators 2012 2011 2010
Number of employees
at the end of the period 		 2,446  2,487  2,416
Number of employees joining
the company during the period 		 643  838  1,157
Number of employees leaving the company during the period  684  767  413
Number of outsourced employees  629  640  610
Number of student trainees  55  66  86
Number of employees
over 41 years of age 		 609  665  721
  2012 2011 2010
Number of employees by age bracket  -      
up to 25 years of age 526  574  528
from 26 to 30 years of age  471  492  493
from 31 to 40 years of age  778  740  674
from 41 to 50 years of age  492  501  579
above 51 years of age  179  180  142
Number of employees by level of education:  -      
   illiterate  25  -    -  
   elementary education  274  333  333
   high school education  1,587  1,573  1,573
   higher education  482  411  411
   postgraduate  98  97  97
   master’s degree  4  2  2
Number of women now work at the company  316  236  236
Percentage of supervisory posts occupied by women 15.32% 4.00%  
Number of men network
at the company 		 2,154  2,180  2,180
Percentage of supervisory posts occupied by men 84.69% 96.00%  
Number of Negroes that work at the company  94  478  478
Percentage of supervisory
posts occupied by negroes 		3.13% 6.00%  6
Number of disabled employees or those with special needs  77  84  84
Gross remuneration broken down by:  -      
   Employees  5,289  4,248  4,248
   Managers  328  254  254
  2012 2011 2010
6 – Significant information
with respect to the exercising
of corporate citizenship 		     
Ratio between the highest and lowest remuneration at the company  139  99  107
Total number of accidents in the workplace  39  40  5
Social and environmental projects developed by the company were defined by:   ( ) Directors
(x) Directors and managers
( ) All employees 		  ( ) Directors
(x) Directors and managers
( ) All employees 		  ( ) Directors
(x) Directors and managers
( ) All employees
Standards of safety and cleanliness in the work environment were defined by:   ( ) Directors and managers
( ) All employees
(x) All + CIPA 		  ( ) Directors and managers
( ) All employees
(x) All + CIPA 		  ( ) Directors and managers
( ) All employees
(x) All + CEPA
With respective freedom to join a union, the right of collective bargaining and internal representation of employees, the company:   ( ) Does not get involved
( ) Follows the standards of the ILO
(x) Incentivises and follows the ILO 		  ( ) Does not get involved
( ) Follows the standards of the ILO
(x) Incentivises and follows the ILO 		  ( ) Does not get involved
( ) Follows the standards of the ILO
(x) Incentivises and follows the ILO
The private pension scheme includes:   ( ) Directors
( ) Directors and managers
(x) All employees 		  ( ) Directors
( ) Directors and managers
(x) All employees 		  ( ) Directors
( ) Directors and managers
(x) All employees
Employee profit sharing includes:   ( ) Directors
( ) Directors and managers
(x) All employees 		  ( ) Directors
( ) Directors and managers
(x) All employees 		  ( ) Directors
( ) Directors and managers
(x) All employees
In the selection of employees, the main ethical, social responsibility and environmental standards.it by the company:   ( ) Are not considered
(x) Our suggested
( ) Are required 		  ( ) Are not considered
(x) Our suggested
( ) Are required 		  ( ) Are not considered
(x) Our suggested
( ) Are required
Regarding the participation of employees in volunteer activities, the company:   ( ) Does not get involved
(x) Supports
( ) Organises and incentivates 		  ( ) Does not get involved
(x) Supports
( ) Organises and incentivates 		  ( ) Does not get involved
(x) Supports
( ) Organises and incentivates
  2012 2011 2010
Total number of consumer complaints and criticisms:   At the company ______
At Procon _______
In court ________ 		  At the company ______
At Procon _______
In court ________ 		  At the company ______
At Procon _______
In court ________
Percentage of complaints dealt with or resolved:   At the company ______
At Procon _______
In court ________ 		  At the company ______
At Procon _______
In court ________ 		  At the company ______
At Procon _______
In court ________
Number of customer fine and compensations, determined by protection bodies, consumer defence bodies or by the courts:  -    -    -  
Actions taken by the entity
to resolve or minimise the cause of the complaints: 		 -    -    -  
Total number of labour- related cases:      
  brought against the company  -    -    -  
  ruled as being valid  -    -    -  
  ruled as being groundless  -    -    -  
Total number of compensation payments and fines paid as determined by the courts:  -    -    -  
Total Value Added to be Distributed (in ‘000 R$):  528.619  462.136  430.688
Distribution of Value Added: in R$‘000 % of total in R$‘000 % of total in R$‘000 % of total
Personnel  175,636  38.01  158,710  34.34  150,208  34.88
Taxes, fees and contributions  172,130  37.25  170,303  36.85  151,060  35.07
Remuneration of capital
of third parties 		 67,849  14.68  35,930  7.77  27,335  6.35
Remuneration of own capital  113,004  24.45  97,193  21.03  102,085  23.70
 
7 – Other information    
 
The information on “Total number of complaints and criticisms made by consumers,” “total % of complaints and criticisms answered or solved,” “Amount of fines and indemnifications to clients, determined by consumer protection and defense entities or by a Court,” “Actions undertaken by the entity to solve or minimize the causes of complaints” and “Total value of indemnifications and fines paid by Court determination” are not available.
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