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ANNUAL REPORT 2012
3.12
Profile Indicators
1. Strategy and Analysis Notes AR’s Pages Global Compact
1.1 Statement from the most senior decision-maker of the organization (e.g., CEO, chair, or equivalent senior position) about the relevance of sustainability to the organization and its strategy.   04  
1.2 Description of key impacts, risks, and opportunities.   04 and 17  
2. Organization Profile Notes AR’s Pages Global Compact
2.1 Name of the organization.   08  
2.2 Primary brands, products, and/or services.   09  
2.3 Operational structure of the organization, including main divisions, operating companies, subsidiaries, and joint ventures.   08  
2.4 Location of organization’s headquarters.   38  
2.5 Number of countries where the organization operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report.   08  
2.6 Nature of ownership and legal form.   02  
2.7 Markets served (including geographic breakdown, sectors served, and types of customers/beneficiaries).   08  
2.8 Scale of the reporting organization.   08  
2.9 Significant changes during the reporting period regarding size, structure, or ownership.   08  
2.10 Awards received in the reporting period.   06  
3. Report Parameters Notes AR’s Pages Global Compact
3.1 Reporting period (e.g., fiscal/calendar year) for information provided.   02  
3.2 Date of most recent previous report (if any).   02  
3.3 Reporting cycle (annual, biennial, etc.)   02  
3.4 Contact point for questions regarding the report or its contents.   38  
3.5 Process for defining report content, including: a) determining materiality, b) prioritizing topics within the report, and c) identifying stakeholders the organization expects to use the report.   02  
3.6 Boundary of the report (e.g., countries, divisions, subsidiaries, leased facilities, joint ventures, and suppliers).   02  
3.7 State any specific limitations on the scope or boundary of the report. See completeness Principle for explanation of scope.   02  
3.8 Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities that can significantly affect comparability from period to period and/or between organizations.   02  
3.9 Data measurement techniques and the bases of calculations, including assumptions and techniques underlying estimations applied to the compilation of the indicators and other information in the report.   02  
3.10 Explanation of the effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement (e.g., mergers/acquisitions, change of base years/periods, nature of business, and measurement methods).   02  
3.11 Significant changes from previous reporting periods in the scope, boundary, or measurement methods applied in the report.   02  
3.12 Table identifying the location of the Standard Disclosures in the report.   36  
3.13 Policy and current practice with regard to seeking external assurance for the report.   02  
4. Governance, Commitments, and Engagement Governance Notes AR’s Pages Global Compact
4.1 Governance structure of the organization, including committees under the highest governance body responsible for specific tasks, such as setting strategy or organizational oversight.   13  
4.2 Indicate whether the Chair of the highest governance body is also an executive officer (and, if so, their function within the organization’s management and the reasons for this arrangement).   13  
4.3 For organizations that have a unitary board structure, state the number of members of the highest governance body that are independent and/or non-executive members.   13  
4.4 Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body. Partial 13 and 28  
4.5 Linkage between compensation for members of the highest governance body, senior managers, and executives (including departure arrangements), and the organization’s performance (including social and environmental performance). Partial 13  
4.6 Processes in place for the highest governance body to ensure conflicts of interest are avoided.   13  
4.7 Process for determining the composition, qualifications and expertise of the members of the highest governance body and its committees,including any consideration of gender and other indicators of diversity. Partial 13  
4.8 Internally developed statements of mission or values, codes of conduct, and principles relevant to economic, environmental, and social performance and the status of their implementation. Partial 08 and 16 1, 6 and 10
4.9 Procedures of the highest governance body for overseeing the organization’s identification and management of economic, environmental, and social performance, including relevant risks and opportunities, and adherence or compliance with internationally agreed standards, codes of conduct, and principles.   13  
4.10 Processes for evaluating the highest governance body’s own performance, particularly with respect to economic, environmental, and social performance.   13  
4.11 Explanation of whether and how the precautionary approach or principle is addressed by the organization.   17 7
4.12 Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organization subscribes or endorses.   16  
4.13 Memberships in associations (such as industry associations) and/or national/international advocacy organizations in which the organization: a) has positions in governance bodies, b) participates in projects or committees, c) provides substantive funding beyond routine membership dues or d) views membership as strategic.   13  
4.14 List of stakeholder groups engaged by the organization.   02 and 29  
4.15 Basis for identification and selection of stakeholders with whom to engage.   28  
4.16 Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group.   28  
4.17 Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting.   28  

 

Economic Performance Indicators
Aspect: Economic Performance Notes AR’s Pages Global Compact
Core EC1 Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations, and other community investments, retained earnings, and payments to capital providers and governments.   25  
Core EC2 Financial implications and other risks and opportunities for the organization’s activities due to climate change. Not reported    
Core EC3 Coverage of the organization’s defined benefit plan obligations.   29  
Core EC4 Significant financial assistance received from government.   25  
Aspect: Market Presence Notes AR’s Pages Global Compact
Additional EC5 Range of ratios of standard entry level wage compared to local minimum wage at significant locations of operation.   29  
Core EC6 Policy, practices, and proportion of spending on locally-based suppliers at significant locations of operation. Not reported    
Core EC7 Procedures for local hiring and proportion of senior management hired from the local community at locations of significant operation.   29 7, 8 and 9
Aspect: Indirect Economic Impacts Notes AR’s Pages Global Compact
Core EC8 Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, in-kind, or pro bono engagement.   31  
Additional EC9 Understanding and describing significant indirect economic impacts, including the extent of impacts.   25  
Environmental Performance Indicators
Aspect: Materials Notes AR’s Pages Global Compact
Core EN1 Materials used by weight or volume.   34  
Core EN2 Percentage of materials used that are recycled input materials.   34 8 and 9
Aspect: Energy Notes AR’s Pages Global Compact
Core EN3 Direct energy consumption by primary energy source.   34  
Core EN4 Indirect energy consumption by primary source.   34  
Additional EN5 Energy saved due to conservation and efficiency improvements.   34 8 and 9
Additional EN6 Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives.   34 8 and 9
Additional EN7 Initiatives to reduce indirect energy consumption and reductions achieved.   34 8 and 9
Aspect: Water Notes AR’s Pages Global Compact
Core EN8 Total water withdrawal by source.   34  
Additional EN9 Water sources significantly affected by withdrawal of water.   34  
Additional EN10 Percentage and total volume of water recycled and reused.   34 8 and 9
Aspect: Biodiversity Notes AR’s Pages Global Compact
Core EN11 Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas.   34  
Core EN12 Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas.   34  
Additional EN13 Habitats protected or restored.   34 8
Additional EN14 Strategies, current actions, and future plans for managing impacts on biodiversity.   34 8
Additional EN15 Number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk.   34  
Aspect: Emissions, Effluents, and Waste Notes AR’s Pages Global Compact
Core EN16 Total direct and indirect greenhouse gas emissions by weight.   34  
Core EN17 Other relevant indirect greenhouse gas emissions by weight.   34  
Additional EN18 Initiatives to reduce greenhouse gas emissions and reductions achieved.   34 8
Core EN19 Emissions of ozone-depleting substances by weight.   34  
Core EN20 NO, SO, and other significant air emissions by type and weight.   34  
Core EN21 Total water discharge by quality and destination.   34 8
Core EN22 Total weight of waste by type and disposal method.   34 8
Core EN23 Total number and volume of significant spills.   34  
Additional EN24 Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III, and VIII, and percentage of transported waste shipped internationally. There was no import or export of hazardous residues. 34  
Additional EN25 Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the reporting organization’s discharges of water and runoff.   34  
Aspect: Products and Services Notes AR’s Pages Global Compact
Core EN26 Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation.   34 8
Core EN27 Percentage of products sold and their packaging materials that are reclaimed by category.   34 8
Aspect: Compliance Notes AR’s Pages Global Compact
Core EN28 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations.   34  
Aspect: Transport Notes AR’s Pages Global Compact
Additional EN29 Significant environmental impacts of transporting products and other goods and materials used for the organization’s operations, and transporting members of the workforce.   34  
Aspect: Overall Notes AR’s Pages Global Compact
Additional EN30 Total environmental protection expenditures and investments by type.   34 8
Labor Practices and Decent Work Performance Indicators
Aspect: Employment Notes AR’s Pages Global Compact
Core LA1 Total workforce by employment type, employment contract, and region, broken down by gender.   29  
Core LA2 Total number and rate of new employee hires and employee turnover by age group, gender, and region.   29 6
Additional LA3 Benefits provided to full-time employees that are not provided to temporary or part-time employees, by major operations.   29  
Aspect: Labor/Management Relations Notes AR’s Pages Global Compact
Core LA4 Percentage of employees covered by collective bargaining agreements.   29 3
Core LA5 Minimum notice period(s) regarding operational changes, including whether it is specified in collective agreements.   29 3
Aspect: Occupational Health and Safety Notes AR’s Pages Global Compact
Additional LA6 Percentage of total workforce represented in formal joint management – worker health and safety committees – that help monitor and advise on occupational health and safety programs.   17  
Core LA7 Rates of injury, occupational diseases, lost days, and absenteeism, and number of workrelated fatalities by region and by gender.   17  
Core LA8 Education, training, counseling, prevention, and risk-control programs in place to assist workforce members, their families, or community members regarding serious diseases.   29  
Additional LA9 Health and safety topics covered in formal agreements with trade unions.   17  
Aspect: Training and Education Notes AR’s Pages Global Compact
Core LA10 Average hours of training per year per employee by gender, and by employee category.   29  
Additional LA11 Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings.   29 7, 8 and 9
Additional LA12 Percentage of employees receiving regular performance and career development reviews, by gender.   29  
Aspect: Diversity and Equal Opportunity Notes AR’s Pages Global Compact
Core LA13 Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity. Not reported    
Aspect: Equal remuneration for men and women Notes AR’s Pages Global Compact
Core LA14 Ratio of basic salary and remuneration of women to men by employee category, by signifi cant locations of operation. Not reported    
Core LA15 Return to work and retention rates after parental leave, by gender.   29  
Human Rights Performance Indicators
Aspect: Investment and Procurement Practices Notes AR’s Pages Global Compact
Core HR1 Percentage and total number of significant investment agreements and contracts that include clauses incorporating human rights concerns, or that have undergone human rights screening. Not reported    
Core HR2 Percentage of significant suppliers, contractors and other business partners that have undergone human rights screening, and actions taken. Not reported    
Additional HR3 Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained.   16  
Aspect: Non-Discrimination Notes AR’s Pages Global Compact
Core HR4 Total number of incidents of discrimination and corrective actions taken.   16 6
Aspect: Freedom of Association and Collective Bargaining Notes AR’s Pages Global Compact
Core HR5 Operations and significant suppliers identified in which the right to exercise freedom of association and collective bargaining may be violated or at significant risk, and actions taken to support these rights.   17 and 29 3
Aspect: Child Labor Notes AR’s Pages Global Compact
Core HR6 Operations and significant suppliers identified as having significant risk for incidents of child labor, and measures taken to contribute to the effective abolition of child labor.   29 5
Aspect: Forced and Compulsory Labor Notes AR’s Pages Global Compact
Core HR7 Operations and significant suppliers identified as having signifi cant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of all forms of forced or compulsory labor.   29 2, 4
Aspect: Security Practices Notes AR’s Pages Global Compact
Additional HR8 Percentage of security personnel trained in the organization’s policies or procedures concerning aspects of human rights that are relevant to operations.   16 1
Aspect: Indigenous Rights Notes AR’s Pages Global Compact
Additional HR9 Total number of incidents of violations involving rights of indigenous people and actions taken. Not reported    
Aspect: Assessment Notes AR’s Pages Global Compact
Core HR10 Percentage and total number of operations that have been subject to human rights reviews and/or impact assessments. Not reported    
Aspect: Remediation Notes AR’s Pages Global Compact
Core HR11 Number of grievances related to human rights filled, addressed and resolved through formal grievance mechanisms. Not reported    
Society Performance Indicators
Aspect: Local Community Notes AR’s Pages Global Compact
Core SO1 Percentage of operations with implemented local community engagement, impact assessments, and development programs.   31  
Core SO9 Operations with significant potential or actual negative impacts on local communities. Not reported    
Core SO10 Prevention and mitigation measures implemented in operations with significant potential or actual negative impacts on local communities. Not reported    
Aspect: Corruption Notes AR’s Pages Global Compact
Core SO2 Percentage and total number of business units analyzed for risks related to corruption.   16 10
Core SO3 Percentage of employees trained in organization’s anti-corruption policies and procedures.   16 10
Core SO4 Actions taken in response to incidents of corruption.   16  
Aspect: Public Policy Notes AR’s Pages Global Compact
Core SO5 Public policy positions and participation in public policy development and lobbying.   13 and 17  
Additional SO6 Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country. The Company made financial contributions to political parties in 2012 respecting the criteria of the Brazilian legislation. The detailed information of the contributions are available in the website of the Superior Electoral Court.    
Aspect: Anti-Competitive Behavior Notes AR’s Pages Global Compact
Additional SO7 Total number of legal actions for anti-competitive behavior, anti-trust, and monopoly practices and their outcomes.   30  
Aspect: Compliance Notes AR’s Pages Global Compact
Core SO8 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations. The Company was not subject to any significant fines or sanctions for non-compliance with laws or regulations.    
Product Responsibility Performance Indicators
Aspect: Customer Health and Safety Notes AR’s Pages Global Compact
Core PR1 Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures.   30  
Additional PR2 Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes.   30  
Aspect: Product and Service Labeling Notes AR’s Pages Global Compact
Core PR3 Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements.   30  
Additional PR4 Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes.   31  
Additional PR5 Practices related to customer satisfaction, including results of surveys measuring customer satisfaction.   31  
Aspect: Marketing Communications Notes AR’s Pages Global Compact
Core PR6 Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship.   17  
Additional PR7 Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes. There was no case of non-compliance with regulations and volunteers codes related to marketing’s communication, including advertising, promotion and sponsorship.    
Aspect: Customer Privacy Notes AR’s Pages Global Compact
Additional PR8 Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data. There were no complaints regarding infringiment of customer privacy and losses of customer data.    
Aspect: Compliance Notes AR’s Pages Global Compact
Core PR9 Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services. There were no reports of significant fines for noncompliance with laws and regulations concerning the provision and use of products and services of Eternit.